Notice on room bookings

Dear Guest,

The Trier Tourismus und Marketing GmbH (afterwards ttm) is happy to serve your individual touristic needs (for example, booking of accommodations of all kinds). The booking request may be in written or oral form, by telephone, email, or Internet. The booking is binding as well on all those participating in the booking for whose contract commitment you, the guest, are responsible, and for your own commitment, insofar as you have undertaken a corresponding commitment through separate expressed declaration.

The ttm operates as place of booking on behalf of and for the billing by the accommodations establishment, the provider of other services, or travel operator. Contractual relations regarding services performed exist only between the guest and the accommodations establishment, the provider of other services, or travel operator. The above named providers perform the negotiated services with sole responsibility and are liable for the contractual performance of the services booked. Deposit and final payment of outstanding sum, booking alterations, alterations in services, cancellations, and claims for guarantees as well as compensation for contractual non-compliance shall be brought within the contractual relation between the guest and the service provider. Please contact your contract partner directly.

If a booking ensues, the ttm serves only as contracting agent between the guest and ttm. The ttm is obligated within this agent contract to provide comprehensive information, assistance, and proper processing of the booking.

Booking service

1. When a booking becomes binding, the accommodations establishment shall be obliged to provide the negotiated accommodation in the condition stated in the contract, and the guest shall be obliged to pay the agreed-upon price for the agreed-upon duration of the contract. The accommodations establishment may demand a deposit at the time of booking.

2. The guest may withdraw from the contract at any time. The notice of cancellation must be explained to the accommodations establishment and should be in written form as proper argument. If the guest does not make use of the booked accommodation, he or she shall be obliged to pay the agreed-upon price minus the expenses saved by the accommodations establishment. Depending on the individual case, according to legal precedents, the following rated have been recognized as appropriate: a flat rate of 10 % to 20 % of the value of the expenses saved with an overnight stay with breakfast, a flat rate of 30 % with overnight stay and half board, a flat rate of 40 % with overnight stay and full board, and a flat rate of 10 % to 20 % with rental of a vacation/holiday apartment/house.
Instead of making a claim for contract fulfillment, the accommodations establishment may also demand from the guest a fixed cancellation fee graduated according to the time of cancellation, if this condition has been agreed upon with the guest at contract closing.
Depending on the individual case, the guest must prove that the accommodations establishment has suffered no or only small damages.

3. If the guest does not arrive before 6:00 p.m., he or she shall inform the accommodations establishment of the delay. If this information is not provided, the accommodations establishment shall be entitled to rent the accommodation to another guest after 6:00 p.m.

4. Subleasing or renting to third parties or agencies must have the written agreement of the accommodations establishment.