Luftbild Trier mit Mosel und Römerbrücke - © Victor Beusch / Trier Tourismus und Marketing GmbH
Trier for All

Privacy Policy

1. General
1.1 Personal Data (Art. 4 No. 1 GDPR - General Data Protection Regulation)
The subject of data protection is personal data (hereinafter also data). This is all information that relates to an identified or identifiable natural person. These include e.g. information such as name, address, occupation, email address, health status, income, marital status, genetic characteristics, telephone number and possibly also user data such as the IP address.

1.2 Person Responsible (Art. 4 No. 7 GDPR)
The person responsible for the processing of your personal data in connection with the use of the website (hereafter the website) is Trier Tourismus und Marketing GmbH (hereinafter referred to as operator or person responsible). The contact details are: Trier Tourismus und Marketing GmbH, Sichelstrasse 34-36, 54290 Trier, Managing Director: Elvira Classen, phone: +49 (0)651 97808-0, e-mail

1.3 Data Protection Officer
The person responsible has appointed Frank Gorstelle as Data Protection Officer. The latter can be reached at the following email address

2. Purpose, Legal Basis, Provision and Storage
2.1 Access and Use of the Website
Every time you access the website, usage data is transmitted through the respective Internet browser and stored in log files (log files server). The data records stored in this case contain the following data: Date and time of access, name of the website accessed, IP address, referrer URL (origin URL from which you came to the website), amount of data transmitted, product and version information of the used browser.
The log files are evaluated by the operator in anonymous form in order to further improve the website and make it more user-friendly, to find and fix errors faster and to control server capacities. Thus, for example, it can be understood at what time the use of the website is particularly popular and the operator can provide appropriate data volume. The admissibility of processing is governed by Art. 6 para. 1 lit. f GDPR (legitimate interest).
Your IP address will be deleted or anonymised after termination of use. In the case of anonymisation, the IP addresses are changed in such a way that they can no longer ‒or only with a disproportionate investment of time, cost and labour‒ be assigned to a specific or determinable, identified or identifiable natural person.

2.2 Email on Click
You can open an email addressed to the operator with just one click. In this case, the email address that is linked to your email program is automatically used as the sender. If you do not want your email address to be retrieved in this way, you can change this in your email program settings. The operator uses your data to respond to your email and to provide you with any requested information.
The admissibility of this processing is governed by Art. 6 para. 1 lit. b GDPR (precontractual measure).

2.3 Bookings
You can book various accommodation and services on the website. To do this, you must provide the following data: Service (for arrangements), salutation, name, first name, street, house number, zip code, city, country, telephone, email. Your details will be used to process your booking and will be passed on to the property or the provider.
The admissibility of this processing is governed by Art. 6 para. 1 lit. b GDPR (contract).
The provision of your data is required for the booking and its processing by the person responsible.

2.4 Requests
You can send requests for various services to the operator via various special contact forms. Depending on your request, you will need to provide the following information: Name, address, email address, telephone, day of arrival, day of departure, date, number of persons, number of double rooms, number of single rooms, your message. Your details will be used to process the booking request and the preparation of an offer.
The admissibility of this processing is governed by Art. 6 para. 1 lit. b GDPR (precontractual measure).

2.5 Brochures
You have the opportunity to order various brochures on the website. For this, you must enter the following data: Salutation, title, name, first name, company, street, zip code, city, country, email, telephone, fax. Note: Your data will be used to send the brochures you have ordered.
The admissibility of this processing is governed by Art. 6 para. 1 lit. b GDPR (precontractual measure).

2.6 Online Shop
You will be redirected to the online shop in the navbar on the website, where you can purchase various items in the operator's online shop. In this context, you must provide the following information: Salutation, title, name, last name, company, street, zip code, city, country, different shipping address, email, telephone, payment information (credit card, PayPal). If you create a customer account at the same time you need to provide the following information: Your password. Your data will be used for the processing of the order you have made and the operation of your customer account.
The admissibility of this processing is governed by Art. 6 para. 1 lit. b GDPR (contract).
The provision of your data is required for the use of the online shop.

2.7 Newsletter
To receive additional information from the operator, you can subscribe to an email newsletter. For this only the indication of your email address is necessary. The following further information is optional: Salutation, title, name, surname. For the sending of the newsletter, the so-called double opt-in procedure is used, i.e. you will only receive a newsletter by email if you have previously expressly confirmed that the newsletter service should be activated. After you have activated the newsletter, you will receive a notification email with an activation link. Only by clicking on this link will you receive the newsletter. You can deactivate the newsletter at any time. For this purpose, contact the operator or use the unsubscribe link provided in each newsletter.
The operator uses your data for advertising purposes and the sending of a newsletter. The admissibility of this processing is governed by Art. 6 para. 1 lit. a GDPR (consent).
Your email address will be deleted as soon as you revoke your consent to the newsletter.

2.8 Use of Cookies
The operator uses so-called cookies for data collection and storage. Cookies are small data packets that are usually made up of letters and numbers and that are stored on a browser when you visit certain websites. The cookies allow the website to recognise your browser, to follow you while browsing through various sections of a website, and to identify you when you return to the website. Cookies do not contain any personally identifiable information, but the information about you stored by the operator may be associated with the information received from and stored in cookies. Information that the operator receives from you through the use of cookies can be used for the following purposes: Recognition of the user's computer when visiting the website, tracing the user's surfing activities on the website, improving the user-friendliness of the website, evaluating the use of the operator's website, operation and maintenance of this website, prevention of fraud and improvement of the security of this website, individual design of this website taking into account the needs of the users. Cookies do not harm on a browser. They do not contain viruses and do not allow the operator to spy on you. Two types of cookies are used. Temporary cookies are automatically deleted when you close your browser (session cookies). By contrast, persistent cookies have a maximum lifespan of up to 20 days. This type of cookies enables the user to be recognized on reaccess after leaving the website. With the help of cookies it is possible for the operator to understand your usage behaviour for the above purposes and to the appropriate extent. They should also enable you to surf the operator's website in an optimised way. These data are also collected by the operator only in anonymous form. Of course, you can also view the website without cookies. If you do not want the operator to recognise your computer, you can prevent cookies from being stored on your hard drive by selecting "Do not accept cookies" in your browser settings. Please read your browser instructions on how to carry out the single steps. If you do not accept cookies, this may result in functional restrictions of the website. Please also read your browser instructions on how to delete cookies that have already been stored via your browser.
The data processed by the operator on the basis of the set cookies are needed by the operator in order to enable you to access and use the website. These are data that must necessarily be processed while using a tele media. The admissibility of this processing is governed by Art. 6 para. 1 lit. f GDPR (legitimate interest).
Temporary cookies are automatically deleted when you close your browser (session cookies). By contrast, persistent cookies have a maximum lifespan of up to 20 days. This type of cookies enables the user to be recognised on reaccess after leaving the website.

2.9 Use of Google Analytics
The website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland. This provider uses the cookies described above, e.g. to collect information about your operating system, browser, IP address, the website previously visited, and the date and time of your visit to the operator's website. The information generated by the cookies about the use of the website is transmitted to a Google server in Ireland and stored there. If necessary, the data can also be transferred to the USA. For cases of data transfer to the USA, Google has a certification for the Privacy Shield Agreement. More information can be found directly on Google
Google will use this information to evaluate the usage of the website, to compile reports on website activity for the operator and to provide other services related to website activity and Internet usage. If this is required by law or if third parties process this data on behalf of Google, Google will also pass on this information to these third parties. This usage is anonym or pseudomized. You can find more information directly on Google
When using Google Analytics, no immediate personal information is stored, only the Internet protocol address. This information is intended to automatically recognise you on your next visit to the operator's website and to facilitate navigation.
The admissibility of this processing is governed by Art. 6 para. 1 lit. a GDPR, according to which processing is permitted if the person concerned has given his/her consent to the processing of the personal data concerning him/her for one or more specific purposes.
The consent to this processing can be revoked here.

2.10 Outdoor-Active Tracking Pixel
Contents of the website are reproduced on this website. These contents are linked to a tracking pixel, which collects and processes data about the access to these contents. The operator of the website, the Outdooractive GmbH & Co. KG, use the information thus obtained to measure the access to the contents (for example, overlays, page views, actions, downloads). The results will be made available to the operator for analysis. In this way, the operator can determine which contents of the website are particularly popular. The tracking pixel does not collect and process personally identifiable information.
The admissibility of this processing is governed by Art. 6 para. 1 lit. f GDPR (legitimate interest).

2.11 Social Plugins
The operator uses social plugins from various social networks (e.g. Facebook). With the help of these plugins you can, for example, share content or recommend products. The plugins are deactivated by default and therefore do not send data to other websites. By clicking on the "Share" button, you can activate all plugins (so-called 2-click solution). Of course, the plugins can be deactivated with one click. If these plugins are activated, your browser will establish a direct connection with the servers of the respective social network as soon as you access the operator's website. The content of the plugin is transmitted from the social network directly to your browser and incorporated by it into the website. By integrating the plugins, the social network receives the information that you have accessed the operator's corresponding page. If you are logged in to the social network, it can assign the visit to your account. When you interact with the plugins, the corresponding information is transmitted directly from your browser to the social network and stored there. To learn more about the purpose and scope of the data collection and the further processing and use of the data by social networks, as well as your rights in this regard and setting options to protect your privacy, please refer to the privacy policy of the respective networks. If you do not want social networks to collect information about you through the operator's Website, you must log out of these networks or disable the social plugins before visiting our website. Even if you are not logged in to the social networks, websites with active social plugins can send data to these networks. An active plugin sets a cookie with an ID each time the website is accessed. Since your browser sends this cookie unasked every time it connects to a network server, the network could in principle create a profile that accesses the users' websites belonging to the ID. And it would also be quite possible to assign this identifier later again to a person ‒for example, when later logging in to the social network.
The operator uses your data to link the website to various social networks. The admissibility of this processing depends on Art. 6 para. 1 lit. a GDPR (consent).
The operator uses in particular the following plugins:
    • Facebook (provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA). You can access the Facebook Privacy Policy here:
    • Twitter (provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA).You can access the privacy policy here:

3. Storage
Unless otherwise stated, your personal data will be deleted immediately after processing or after expiry of any existing statutory retention obligations, unless the person responsible has a legitimate interest in further storage. In any case, only those data will be stored, which are really needed to achieve the corresponding purpose. As far as possible, the personal data will be anonymised.

4. Rights of Persons Affected
You have the following rights: You have the right to information (Art. 15 GDPR), correction (Art. 16 GDPR), deletion (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) as well as data transmission (Art. 20 GDPR).

You have the right to apply to a supervisory authority (including the State Commissioner for Data Protection and Freedom of Information Rhineland-Palatinate, Hintere Bleiche 34, 55116 Mainz).

Insofar as your personal data are processed on the basis of Art. 6 para. 1 lit. f GDPR, you have a right of objection, provided that there are legitimate reasons for this arising from your particular situation or the objection against direct marketing (Art. 21 GDPR).

5. Revocation of Your Consent
Any consent granted for the processing of personal data can be revoked at any time. However, this revocation does not affect the processing of your consent based on the date of revocation.

6. Recipients
The data collected when accessing and using the website and the information you provided when contacting us are transmitted to the operator's server and stored there. Incidentally, your data may be shared with the following categories of recipients: Data center, IT service providers, software vendors and tracking tool providers.

7. Links to Third Party Sites
When visiting the website, contents could be displayed that are linked to third parties' websites. The operator has no access to the cookies or other functions used by third parties, nor can the operator control them. Such third party sites are not subject to the operator's Privacy Policy.